Business Continuity planning for voice communications
When the unpredictable strikes, businesses need to be prepared. Business continuity plans for IT may be in place, but companies … Read more
Category: Blog
Nuisance calls make damaging headlines
The BBC recently reported that a green energy firm has received a record fine for nuisance calls after making more … Read more
Meet the Callstream team at Broker Expo.
Join us at Broker Expo, Stand 41. Thu 12 Nov, 2015. Broker Expo, Coventry. Book an appointment now. We’ll be demonstrating our latest … Read more
FCA finalises rules on complaints and call charges
The Financial Conduct Authority (FCA) has published its long awaited Policy Statement on Improving Complaint Handling. It sets out the … Read more
Does your outbound dialler respond to online activity?
Does your outbound dialler tie in to prospects researching online ? A new research report into Insurance consumer behaviour has … Read more
Implied PCI compliance issues could lose insurers & brokers two-thirds of customers
Callstream research shows that implied PCI compliance issue would see up to two thirds of customers looking elsewhere Our latest research … Read more
Meet the Callstream team at BIBA 2015
Join us on Stand E79. Meet our team at BIBA 2015 & enter to win an Apple Watch. We’ll be demonstrating our latest … Read more
Commercial insurers lag behind personal lines on sales calls
Personal insurers are outperforming their commercial counterparts in their ability to make the most of contact centre capacity Our new … Read more
Managing your outbound dialler to maximise sales conversions
Does your outbound dialler meet consumer expectations? New research into response times to online sales enquiries in the insurance industry, reveals … Read more
PCI-DSS: ignoring rules could cost insurers & brokers 75% of new business
Callstream research shows that ignoring new PCI-DSS legislation will cost insurers more than just fines Our latest research has shown that … Read more