Category: Call management

The PSTN Switch Off: Everything You Need to Know

by Audrey Oh In 2025, British Telecom (BT) will permanently switch off analogue phone lines. This may seem some time … Read more

4 Outbound Dialler Types and When to Use Them

by Audrey Oh Outbound diallers are an essential resource for contact centres. They can minimise errors, reduce the cost of … Read more

PCI Self-Assessment Questionnaire Guidelines

by Audrey Oh If you process credit card payments as part of your business, you will need to prove PCI … Read more

Is It Safe to Give Credit Card Information over the Phone?

by Audrey Oh In recent years it seems a month barely passes without a new data breach scandal hitting the … Read more

Inbound Call Management Software – Putting You In Control

by Audrey Oh Call centres handle a high number of calls every day. Implementing an effective system for tracking these … Read more

Unified Communication – Hosted Phone System

You might be wondering, what is a unified communication system and how can it help my business? Callstream’s unified communication … Read more

Business Continuity planning for voice communications

When the unpredictable strikes, businesses need to be prepared. Business continuity plans for IT may be in place, but companies … Read more

Nuisance calls make damaging headlines

The BBC recently reported that a green energy firm has received a record fine for nuisance calls after making more … Read more

Callstream win at Comms National Awards 2015

Callstream win Best Enterprise Hosted Solution at the Comms National Awards. We’re proud to be announced as the winner of the Best … Read more

Finalists in the Comms National Awards 2015

Comms National Awards 2015 finalists announced. Callstream are finalists in two categories of the Comms National Awards 2015. Callstream are delighted to … Read more

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