Inbound Call Management Software – Putting You In Control

As a call centre, you are going to be handling a vast number of phone calls on a daily basis. Tracking these calls and extracting useful information and data is essential if you are to take your business to the next level. To do this, you are going to need an effective inbound call management solution, such as Nucleus. This platform will not only give your call centre access to useful inbound telephone number statistics but also provide additional CRM integration features, for example, PCI, Dialler and SMS functionality. For call centres to run efficiently today, inbound call management software is a must and Nucleus provides everything you need to do business better.

Inbound Call Management Software – The Benefits

Let’s take a look at some of the benefits of Nucleus in further detail…

  • You can use statistics to ensure you manage capacity and staffing levels to cater for peaks and troughs.
  • You can also use the data to ensure you avoid abandoned or lost calls.
  • Nucleus, as an inbound call management solution, enables you to improve performance management.
  • Gives you the ability to make instant changes to the way in which your calls are handled.
  • You can ensure that there are no long waits or engaged tones, which will boost customer satisfaction.
  • It gives you peace of mind having a business continuity plan in place for any eventuality.

An effective inbound call management solution, Nucleus will enable your call centre to achieve more, make more intelligent decisions, and run more efficiently. Everything will be managed via an intuitive and easy-to-use interface, putting you in complete control. From making the most effective use of your employees to managing peaks and troughs, there are lots of different functions you can make the most of to ensure your call centre is operating to optimal level. Some standout features include call recording, virtual receptionist (IVR), geo-plans, data capture, network queuing, and much more.Inbound Call Management Software

Improving Customer Experience

Put yourself in your customer’s shoes. There is nothing more frustrating than calling up a customer service line and having to hear an engaged tone or wait ages to be answered, or even be passed from department to department before speaking to the correct person. When you take this into account, it is not hard to see why Nucleus is a necessity for any data centre, no matter how big or small.

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