What is Call Management?
by Audrey Oh Call management generally refers to the processes and systems businesses use to handle incoming calls. If your … Read more
Category: Customer experience
Is PCI Compliance Required by Law?
by Audrey Oh Any business or organisation that processes credit card payments must comply with the Payment Card Industry … Read more
Is Mobile Pay Safe? A Guide to Risk-Free Payments | Callstream
by Audrey Oh As we move closer to a cashless society, the number of people choosing to make mobile payments … Read more
8 Benefits of Bulk SMS Marketing for Business
by Audrey Oh There are currently more than 3 billion smartphone users worldwide and this figure is projected to increase … Read more
Is It Safe to Give Credit Card Information over the Phone?
by Audrey Oh In recent years it seems a month barely passes without a new data breach scandal hitting the … Read more
GDPR and Brexit: How Will One Affect the Other?
The European General Data Protection Regulation, or GDPR, sent businesses into a frenzy to become compliant in the weeks and … Read more
What Is the Most Secure Payment Method?
Whether you’re making a personal purchase or you’re the manager of a small business, you work too hard to take … Read more
Does your outbound dialler respond to online activity?
Does your outbound dialler tie in to prospects researching online ? A new research report into Insurance consumer behaviour has … Read more
Implied PCI compliance issues could lose insurers & brokers two-thirds of customers
Callstream research shows that implied PCI compliance issue would see up to two thirds of customers looking elsewhere Our latest research … Read more
Managing your outbound dialler to maximise sales conversions
Does your outbound dialler meet consumer expectations? New research into response times to online sales enquiries in the insurance industry, reveals … Read more