What is Call Management?
by Audrey Oh Call management generally refers to the processes and systems businesses use to handle incoming calls. If your … Read more
Category: Case Study
PCI Self-Assessment Questionnaire Guidelines
by Audrey Oh If you process credit card payments as part of your business, you will need to prove PCI … Read more
8 Benefits of Bulk SMS Marketing for Business
by Audrey Oh There are currently more than 3 billion smartphone users worldwide and this figure is projected to increase … Read more
GDPR and Brexit: How Will One Affect the Other?
The European General Data Protection Regulation, or GDPR, sent businesses into a frenzy to become compliant in the weeks and … Read more
New client: Unity Insurance
Callstream supports Unity Insurance Services’ new account handling facility Unity Insurance Services, the specialist provider of insurance to charities and not-for-profits, has … Read more
Case Study: Fresh! Insurance
Callstream Midas enables outbound success for Fresh! Insurance Fresh! Insurance Services Group is one of the largest privately-owned insurance brokers … Read more
Case Study: One Call Insurance
Callstream Vault ensures PCI-DSS compliance for insurance broker secure card payments. One Call Insurance is one of the fastest growing … Read more
Case Study: DNA Insurance
Hosted Contact Centre Solution for Insurance Broker. Established in 2003, Essex-based broker DNA Insurance specialises in vehicle-based insurance policies for … Read more
Case Study: The A & A Group
Call Management Solution for Insurance Broker. The A & A Group is one of the UK’s largest independent insurance … Read more
Case Study: Connect Distribution
Call Routing Solution for Appliance Distributor. A client of Callstream for more than 10 years, Connect Distribution is one of … Read more