Like many companies in the insurance sector, One Call Insurance; a leading comparison provider; were looking for a better way to ensure secure handling of the large number of card transactions they were accepting over the phone every month. With over 16,000 transactions made by their 700 staff across the UK, One Call needed a solution in place to reduce the risk of financial crime, mitigate against breaches of personal card data and ensure they are PCI compliant in the process.
PCI DSS ensures that all card payments are processed securely to protect sensitive data and ultimately reduce fraud. Companies like One Call Insurance, who are accepting and handling consumer card details over the phone must comply with these standards, regardless of the volume of transactions they are managing.
One Call Insurance approached us on the back of conducting lengthy research into various call management solutions. They chose to work with Callstream Vault after realising that it was the most comprehensive cloud-based PCI level 1 certified solution available for the contact centre environment.
“Callstream has enabled us to achieve the necessary PCI compliance simply and effectively. Their highly skilled team of professionals are always on hand to help and deliver superior levels of customer service.” – Head of IT Operations, One Call Insurance.
In addition to ensuring PCI Compliance, One Call wished to streamline their business processes. They opted to integrate the Callstream Vault solution with their CRM system that uses multiple payment gateways. They are also using the advanced reporting capabilities available through our solution in order to gain operational insights and business intelligence.
The overall outcome for One Call Insurance has been a success. Now they are PCI compliant, they also have the ability to;
- Protect against the threat of credit card fraud
- Ensure the phone transactions are secure for added peace of mind
- Improve their customer experience and retention rates
Take a look at a downloadable One Call Insurance Case Study
If you are interested in taking a look at how Callstream Vault can help your company from both a PCI compliancy point of view and to help streamline your business processes, why not book a demo with our specialist?