Callstream head to Manchester for BIBA 2014

This year’s British Insurance Brokers’ Association Conference starts in Manchester next Wednesday and we’re delighted to announce that Callstream will be joining the exhibition for the first time. With our extensive experience of working with insurance brokers such as DNA Insurance, MarkerStudy, Think Insurance, Fresh! and Coversure we’re looking forward to sharing our call management expertise and products developed for the insurance broking sector.

The theme of the conference this year is ‘Customer, Customer, Customer’, with key notes and seminars exploring customer service best practice in other sectors and how the insurance industry can learn from these to improve its own performance.

Jon Dye, UK chief executive, Allianz Insurance highlights this theme in the Post Online under the headline ‘Insurers must be all ears’. He explains, “Communication is often the most challenging aspect to get right, particularly when the pressure is on. It is no coincidence research has shown organisations that listen and communicate well with all of their stakeholders, and their customers in particular, generally outperform their peers when it comes to commercial performance.”

Callstream understands the importance of customer communication within this industry. We also understand the challenges faced by insurance brokers attempting to improve their customer service performance. Our recent product launches have focussed on addressing these challenges.  Whether to reduce enquiry response times, enable skills-based call routing or increase customers security confidence, we work in partnership with our clients to make sure they can listen to and communicate with their customers to improve performance and profitability.

We look forward to meeting everyone for our first experience of Europe’s largest insurance brokers conference. If you’re visiting BIBA, stop by and talk to us on stand G54 about how we can help your business to ‘be all ears’.


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