Prioritise new business opportunities and support existing customers in the most effective way
Callstream Midas is a hosted outbound dialler that selects the best leads and gets them to your sales team faster. This helps you maximise sales opportunities and ensures your outbound resource is used in the most efficient way.
Callstream Midas can be configured to integrate with your current business systems to automate processes. The outbound dialler sets up the call automatically, freeing up sales team time to speak to customers and new leads. They can then do what they do best – winning you more business.
- Increase the productivity of outbound calls
- Prioritise new business opportunities and support existing customers
- Avoid silent calls and prevent frustrated customers
- No hardware or substantial capex costs
We receive hot leads and prospective new customers can be contacted within three minutes – our highly trained agents have all the information they need to provide the best offer and win the business.
How does the Midas Hosted Outbound Dialler work?
Powerful management and reporting capabilities enable you to rank and prioritise those leads that are most likely to convert, for example by campaign, geography, or margin.
Callstream Midas bridges the gap between the online and offline world, so live lead data from a ‘hot’ web-prospect can be fast tracked to your sales team, keeping them one step ahead of the competition.
After an agent has logged into the outbound dialler, they have a clear and simple interface that gives them all the lead information they require for an effective call, such as number, location, and source. They can then input their own feedback, so you can capture the nature and outcome of every call.
Because Callstream Midas always connects the agent first and then immediately rings the lead, there is no risk of silent calls and frustrated customers.
- Cloud-based dialler and online environment
- Integration with CRM/SQL database information
- Progressive dialler, works through your contact data
- Unified solution, ideal for multi-site location and homeworkers
- Data uploaded via two mechanisms (FTP transfer or API code)
- Multi-campaign creation and configuration
- Dialler connects leads/calls into nominated/multiple agents
- Dialler gets the agent on the line first, no silent calls
- Lead priority scoring – call your ‘hot’ leads first
- Data upload types