Commercial insurers lag behind personal lines on sales calls
Personal insurers are outperforming their commercial counterparts in their ability to make the most of contact centre capacity Our new … Read more
Category: Tracking and measurement
Insurance industry bugbears drive new product launches
By providing call management solutions to clients across the insurance industry, we were able to gather detailed feedback and identify the primary issues that cause the most pain in insurance industry contact centres.
Keeping track of customers online and on the phone
There is no question that online marketing provides a level of insight that is fundamental to today’s marketing decision makers. … Read more