The PSTN Switch Off: Everything You Need to Know
by Audrey Oh In 2025, British Telecom (BT) will permanently switch off analogue phone lines. This may seem some time … Read more
Category: Call management
4 Outbound Dialler Types and When to Use Them
by Audrey Oh Outbound diallers are an essential resource for contact centres. They can minimise errors, reduce the cost of … Read more
PCI Self-Assessment Questionnaire Guidelines
by Audrey Oh If you process credit card payments as part of your business, you will need to prove PCI … Read more
Is It Safe to Give Credit Card Information over the Phone?
by Audrey Oh In recent years it seems a month barely passes without a new data breach scandal hitting the … Read more
Inbound Call Management Software – Putting You In Control
by Audrey Oh Call centres handle a high number of calls every day. Implementing an effective system for tracking these … Read more
Unified Communication – Hosted Phone System
You might be wondering, what is a unified communication system and how can it help my business? Callstream’s unified communication … Read more
Business Continuity planning for voice communications
When the unpredictable strikes, businesses need to be prepared. Business continuity plans for IT may be in place, but companies … Read more
Nuisance calls make damaging headlines
The BBC recently reported that a green energy firm has received a record fine for nuisance calls after making more … Read more
Callstream win at Comms National Awards 2015
Callstream win Best Enterprise Hosted Solution at the Comms National Awards. We’re proud to be announced as the winner of the Best … Read more
Finalists in the Comms National Awards 2015
Comms National Awards 2015 finalists announced. Callstream are finalists in two categories of the Comms National Awards 2015. Callstream are delighted to … Read more