Callstream CEO, Mick Crosthwaite, was recently interviewed by the insurance press to provide advice to the industry about this issue. …read more
UK brokers’ contact centres consistently deliver the highest value policy sales and also the greatest potential for upselling. In the …read more
By providing call management solutions to clients across the insurance industry, we were able to gather detailed feedback and identify the primary issues that cause the most pain in insurance industry contact centres.
There is no question that online marketing provides a level of insight that is fundamental to today’s marketing decision makers. …read more
Every business has peaks and troughs, and now cloud services make it far easier to enhance functionality and increase capacity …read more
With the winter season now upon us, it is time for businesses to consider what they have in place for …read more
In a world where people buy everything from car insurance to holidays through comparison sites, do customers still want to …read more
Providing customers with the peace of mind for secure telephone payments no longer means investing in expensive hardware equipment, thanks …read more